CASOVIX – Terms of Service

Last Updated: August 2026

Welcome to CASOVIX. By visiting our website or purchasing from our store, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General Terms

CASOVIX provides a variety of carefully selected home décor, beauty, jewellery, lifestyle, and everyday-use products. We may update our products, prices, policies, and services when necessary.

2. Product Information

We do our best to provide accurate product descriptions, images, colors, sizes, and specifications.

However, actual product colors may look slightly different due to lighting, photography, screen settings, or manufacturing variations.

3. Prices

All prices displayed on our website are in Pakistani Rupees (PKR) unless stated otherwise.

Prices may change without prior notice due to supplier prices, promotions, availability, or other market conditions.

The price displayed at checkout at the time of placing your order will be considered the final product price.

4. Orders

Once an order is placed, customers should provide correct:

• Full name
• Phone number
• Complete delivery address
• City and area details

CASOVIX will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

We reserve the right to cancel an order in case of product unavailability, incorrect pricing, suspected fraudulent activity, or circumstances beyond our reasonable control.

5. Order Confirmation

We may contact customers through phone call, SMS, or WhatsApp to confirm an order before dispatch.

Orders that cannot be verified may be placed on hold or cancelled.

6. Shipping & Delivery

We aim to process and deliver orders as quickly as reasonably possible.

Delivery times are estimates and may vary depending on the customer's location, courier operations, public holidays, weather conditions, or other circumstances outside our control.

7. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

Customers are responsible for providing accurate contact information and being available to receive their parcel.

Repeated refusal of confirmed orders may result in restrictions on future COD orders.

8. Returns & Exchanges

Returns or exchanges are handled according to our Return & Refund Policy.

Customers should inspect their order after receiving it and contact us promptly if an item arrives damaged, defective, incorrect, or incomplete.

Eligibility for a return, replacement, exchange, or refund depends on the conditions stated in our Return & Refund Policy.

9. Beauty & Personal Care Products

For hygiene and safety reasons, certain beauty, cosmetics, personal-care, jewellery, or similar products may not be eligible for return after being opened, used, worn, or having their original packaging/seal removed, except where the product is defective, damaged, incorrect, or where applicable law requires otherwise.

10. Product Availability

Products are subject to availability.

An item may occasionally become unavailable after an order has been placed. If this happens, CASOVIX may contact the customer to offer an alternative solution or cancel/refund the affected item as applicable.

11. Website Use

You may use the CASOVIX website for lawful shopping and personal purposes.

You must not misuse the website, attempt unauthorized access, interfere with its operation, submit fraudulent orders, or use its content for unlawful purposes.

12. Intellectual Property

CASOVIX branding, logos, original graphics, website design elements, written content, and other materials created or owned by CASOVIX may not be copied, reproduced, distributed, or commercially used without permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

13. Third-Party Services

We may use third-party services such as payment providers, delivery companies, technology platforms, and other service providers to operate our store.

Their services may also be subject to their own terms and policies.

14. Limitation of Liability

To the extent permitted by applicable law, CASOVIX will not be responsible for indirect or consequential losses resulting from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any consumer rights or liabilities that cannot legally be excluded.

15. Changes to These Terms

CASOVIX may update these Terms of Service from time to time.

The latest version published on our website will apply from its stated effective or updated date.

16. Contact Us

If you have questions about these Terms of Service, your order, delivery, or our products, please contact CASOVIX Customer Support through the contact details provided on our website.

CASOVIX — Curated for Modern Living.