Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at casovix8@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at casovix8@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at casovix8@gmail.com.

Return & Refund Policy

Last Updated: August 2026

At CASOVIX, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help.

Return Eligibility

You may request a return or replacement if:

  • You receive the wrong product.
  • The product is damaged during delivery.
  • The product is defective or not working as described.
  • The item is incomplete or has missing parts.

To be eligible, you must contact us within 48 hours of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened, used, or worn unless they arrive damaged or defective:

  • Beauty & personal care products
  • Cosmetics
  • Jewellery
  • Personal grooming products
  • Any item with broken security seals or original packaging

Products returned in used, damaged, or altered condition may not qualify for a refund or replacement.

Return Conditions

To process your request, the product must:

  • Be unused and in its original condition.
  • Include all original accessories and packaging.
  • Be returned with proof of purchase or order number.
  • Be packed securely to avoid damage during return shipping.

Return Process

If you experience any issue with your order:

  1. Contact our customer support within 48 hours of delivery.
  2. Share your order number and clear photos or videos showing the issue.
  3. Our support team will review your request.
  4. If approved, we will provide return or replacement instructions.

Do not return any product without receiving approval from our support team.

Refund Policy

Once the returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed using the original payment method whenever possible. For Cash on Delivery (COD) orders, refunds may be issued through bank transfer or another mutually agreed method.

Shipping charges are generally non-refundable unless the return is due to our mistake or a damaged, defective, or incorrect item.

Replacement Policy

If the product is confirmed to be damaged, defective, or incorrect, we will arrange a replacement at no additional cost, subject to product availability.

If the same product is unavailable, we may offer:

  • A similar replacement product, or
  • A full refund, as appropriate.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. In such cases, the Return & Refund Policy will apply after delivery, if eligible.

Items Not Eligible for Refund

Refunds or replacements will not be provided for:

  • Change of mind after delivery.
  • Minor color or design variations caused by lighting or screen settings.
  • Damage caused by misuse, improper handling, or normal wear and tear.
  • Products returned without original packaging or required accessories.
  • Requests made after the stated return period.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team using the contact information available on our website.

CASOVIX
Curated for Modern Living.