Shipping policy
Last Updated: August 2026
Thank you for shopping with CASOVIX. We are committed to delivering your order safely and as quickly as possible.
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation before dispatch.
Delivery Time
Estimated delivery times:
- Major Cities: 2–4 business days
- Other Cities & Remote Areas: 3–7 business days
Please note that delivery times may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated during checkout.
We may offer Free Shipping on selected products or promotional campaigns.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) across most locations in Pakistan.
Please ensure someone is available to receive the parcel at the provided delivery address.
Order Tracking
Once your order has been shipped, you may receive tracking information through SMS, WhatsApp, or email (where available).
Incorrect Address
Please make sure your shipping address and phone number are correct before placing an order.
CASOVIX is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
Delivery Attempts
If the courier is unable to deliver your parcel after multiple attempts, the order may be returned to us.
Repeated refusal of confirmed orders may result in restrictions on future Cash on Delivery purchases.
Damaged or Missing Items
If your package arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of receiving your order.
We will review your request and provide a suitable solution as quickly as possible.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team through the contact information available on our website.